Exchanges and Returns Policy

At shopShoesOnline, we want every customer to feel confident in their purchase. If you are not fully satisfied, we provide a clear and fair exchange and return policy.

Eligibility

• Exchange or return requests must be made within 30 days of receiving your order.
• Items must be unused, unworn, unwashed, and in original condition.
• All original tags, labels, and packaging must be included.
• Items that are worn, damaged, or altered are not eligible.
• Clearance or final sale items may not be eligible unless defective or incorrect.

Exchange Process

• Contact our customer support team to initiate an exchange.
• Once approved, return instructions will be provided.
• After we receive and inspect the returned item, the replacement item will be shipped within 3 business days.
• If the replacement is unavailable, a refund may be issued instead.

Return & Refund Process

• Approved returns must be sent back following the provided instructions.
• Once received and inspected, refunds will be processed within 3 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

We recommend using a trackable shipping method for all returns to ensure safe delivery.