FAQ

Q: Is ShoesOnline a legitimate store?
A: Yes, shopShoesOnline is an independent online fashion retailer committed to quality, transparency, and reliable service.

Q: How long will my order take to arrive?
A: Most orders arrive within 7–15 business days after shipment.

Q: Can I cancel or change my order?
A: Contact us as soon as possible. Once an order has shipped, changes may no longer be possible.

Q: What if an item doesn’t fit or meet expectations?
A: You may request an exchange or return within 30 days of delivery, provided the item meets our return conditions.

Q: How do I contact customer support?
A: Reach us through the contact information listed on our website. We respond within 24–48 business hours.